The Hong Kong public’s dissatisfaction with customer service is growing, with complaints in the first nine months of the year already exceeding the total for 2025 and many involving companies’ overreliance on artificial intelligence (AI). The Consumer Council received 3,078 complaints about traders’ customer service between January and September, compared with 2,715 for the whole of last year and 2,173 in 2024. “Among the consumer complaints received by the Consumer Council each year, many...

Three Hong Kong taxi drivers have been disqualified from driving cabs for three months after accumulating 15 demerit points or more under a penalty system in place for two years, the transport chief has said, disclosing such figures for the first time. Secretary for Transport and Logistics Mable Chan said on Wednesday that since the mechanism took effect in September 2024, 229 taxi drivers had incurred demerit points as of October 2, with 125 cases involving a refusal to accept a hire. In a...